Refund policy

Sometimes something isn't quite what you expected — and that's completely understandable. Our returns process is simple and clear, so you know exactly where you stand at every step.

Your right to return

You have 14 days from the day you receive your item to request a return. For us to accept it, the item must be in the same condition you received it: unworn, unused, with its tags and in its original packaging, together with the receipt or proof of purchase.

Cancellations & Order Changes

If you change your mind, you can cancel your order within 24 hours of placing it — provided it hasn't yet been dispatched. In practice, as long as you haven't received the email with the courier's tracking number, your order hasn't left us and can be cancelled. Once the tracking number has been sent, the order is considered dispatched and can no longer be cancelled; in that case, you're welcome to follow the returns process described below.

To cancel, write to us as soon as possible at info@qinetiko.com.

If you'd like to change something in your order — a size or a product, for example — the same conditions as for cancellation apply: you need to notify us in writing without delay at info@qinetiko.com, and the order must not yet have been dispatched (that is, you must not have received the tracking number). Provided these conditions are met, the process is simple: we cancel the original order and you place a new one with the correct choice. Please note that the refund for the original order follows our standard refund process and may take some time, as it also depends on your bank or card provider. Until it's completed, the new order is charged as normal.

In all cases, the 14-day right of withdrawal for consumers within the EU remains fully intact, regardless of the above.

Items returned for hygiene reasons

For sports bras and any item that comes into contact with the body in a way that concerns hygiene, a return is accepted only if the item is unworn and the hygiene label or seal, where present, remains intact. We recommend trying on such items over your own underwear. This does not affect your statutory rights as a consumer.

Condition check

Every return is inspected with care. We reserve the right to decline a return, or to adjust the refund amount, if the item shows signs of use — such as marks of wear, stains or odours (for example, perfume or smoke). This isn't strictness; it's how we make sure every customer receives a flawless item, as they deserve.

How to start

Write to us at info@qinetiko.com and we'll guide you through it — we'll send you instructions on how and where to send your parcel. We ask that you contact us first: items sent back without arranging the return beforehand cannot be accepted.

Return costs

Return costs are borne by the buyer. The return shipment is made at the buyer's own cost and risk. We recommend sending your parcel via a tracked service, so it reaches us safely — we cannot refund items that are lost during the return journey.

If a return isn't accepted

If a return doesn't meet the conditions above, we'll contact you to let you know. In that case, the item may be sent back to you at your own shipping cost. We'll make sure to discuss it with you openly before taking any action.

Right of withdrawal (EU)

If you are a consumer within the European Union, you have the right to withdraw from your order within 14 days of receipt, for any reason and without having to explain it. The same condition requirements apply, and return costs are borne by the buyer. You are asked to return the item within 14 days from the moment you notify us of your withdrawal.

Exceptions

Returns are not accepted for gift cards or for custom or personalised items.

If the fault is ours

We recommend inspecting your order as soon as you receive it and contacting us as soon as possible, so we can assess it and put it right straight away. If you've received something defective, damaged or incorrect, we don't want you inconvenienced for a moment. Get in touch and we'll take care of it — in these cases, the costs are ours. That's how we believe it should be.

Exchanges

The fastest way to get what you want is to return the original item and, once the return is accepted, place a new order for the one you'd like.

Your refund

Once we've received and inspected your return, we'll let you know whether it's been approved. If approved, your refund is issued automatically to your original payment method within 14 days. Your bank or card provider may need a little extra time to post it.

If 14 days have passed since approval and you haven't seen your refund, write to us at info@qinetiko.com — we'll look into it right away.

We're here

Whatever your question about a return, don't hesitate: info@qinetiko.com. We'd rather answer you ourselves than leave you with a doubt.

Return address: 8 N. Papadopoulou str., 45444 Ioannina, Greece
Tel.: +30 2651 313 330 / +30 694 960 6060