Shipping policy
We want receiving your order to feel as good as the moment you chose it. Below you'll find everything you need to know about shipping, set out clearly and if anything isn't answered here, we're here for you.
Where we ship
Qinetiko ships internationally, to selected countries where our products are legally registered and permitted for import. Your country, currency and language align automatically through our location pop-up, for a seamless shopping experience. If your country is available for shipping, it will appear at checkout. If you can't find it, write to us at info@qinetiko.com and we'll be glad to help.
Order processing
We process orders Monday to Friday, 9:00–17:00 (Greek time). Orders received after 16:00 begin processing the next business day. Please allow 1–3 business days for your order to be prepared for dispatch — we look after it with the care it deserves. The delivery times stated below are calculated from the moment of dispatch, not from the moment the order is placed.
Shipping costs & delivery times
Greece
Delivery: 1–3 business days
Shipping cost: €3.90
Outside Greece (European Union & rest of the world)
The same options and rates apply to all shipments outside Greece:
Express Worldwide — Delivery: 2–4 business days — Cost: €55
Standard Worldwide — Delivery: 5–10 business days — Cost: €40
Hellenic Post Worldwide — Delivery: 4–16 business days — Cost: €19
Every order is subject to shipping charges; we do not offer free shipping. The exact cost for your destination is always shown clearly at checkout, before you complete your purchase.
VAT — within & outside the EU
For orders within the European Union, you are not charged any additional taxes or customs duties. Product prices and shipping costs include VAT and are listed as final (gross) prices.For orders outside the European Union, any taxes, duties or import fees imposed by the destination country are not included in our prices and are your responsibility (see details below).
Order tracking
Once your order has been dispatched, you'll receive a confirmation email with your tracking number, so you can follow your parcel's journey all the way to your door.
Taxes & duties (shipments outside the EU)
For orders outside the European Union, any taxes, duties or import fees (including your country's VAT) imposed by the destination country are not included in our prices and are your responsibility. We are not responsible for parcels held by customs authorities. We recommend checking in advance with your country's customs office regarding procedures and possible charges, so nothing catches you by surprise. Your parcel may be held at your local post office or distribution centre until it is collected and any charges are settled.If you do not pay the duties or collect your parcel, and it is returned to us, we are not able to refund the shipping costs or any additional costs arising in the return process.
When something is delayed
We track every order and do everything within our power to get it to you on time. Some things, however, are beyond our control: customs inspections, pending payment approvals, weather conditions. In these cases we cannot take responsibility for the delay, but we will be right beside you for whatever you need.W e ask that you check your shipping details before completing your order , both the address and the recipient's name. If an order is not delivered due to incorrect or incomplete details, we are unable to cover the additional costs of rerouting or reshipping.
We're here
For any question about the shipping of your order, write to us at info@qinetiko.com or give us a call. You'll always reach a person.
Qinetiko.com · 8 N. Papadopoulou str., 45444 Ioannina, Greece
Tel.: +30 2651 313 330 / +30 694 960 6060 · info@qinetiko.com
