Frequently Asked Questions
Discover all you need to know about cleansing, delivery, and beyond. Have further inquiries? Don't hesitate to contact our accommodating customer service team via email or WhatsApp.
What does Qinetiko do?
Qinetiko is a beacon of innovation making sustainable and activewear. Clothes that connect every woman to her true nature.
Where are Qinetiko located?
Qinetiko is located in Greece and in particular in the lively landscapes of Ioannina.
Whatdoes Qinetiko's 'Lifetime Product Guarantee' specifically entail ?
Our commitment is to connect with our true nature. Each piece in our collection is unique and guaranteed for life. Timeless pieces that respond to every aspect of a woman's life.
What does the '#One Plus One Nature' Movement specifically stand for ?
#OnePlusOneNature is a movement by Qinetiko. We want any action to have an impact. With every order we send you a t-shirt with a unique message completely free of charge. It is not an ordinary t-shirt but our commitment to your union with your true nature.
How can I get a Free T-shirt ?
With every order you can get the free t-shirt. By adding clothes to your basket, you will see the free t-shirt in which you can choose the right size.
What innovative features do Qinetiko activewear offer?
Our activewear incorporates innovative features such as muscle retention technology and push-up support to optimizeperformance. We prioritize both style and functionality, ensuring our products not only enhance your appearance but also provide support throughout your fitness journey. Additionally, our designs feature a tight cut to the body,push-up and booty lifting capabilities, high-rise waist for comfort, resistance to sun cream and oil, and UV protection.
What are the benefits of returning your used clothes to us?
You get better prices for our new products! We have a discount system in place for esteemed clients that return their used clothing to us for the purpose of redistribution and recycling, in our commitment to make significant contributions for the conservation of the planet as well as the promotion of social justice.
What payment methods does Qinetiko activewear accept?
Payments can be made only via your credit/debit card .
Is it safe to purchase online from the Qinetiko activewear online store?
Yes. All credit card information is encrypted to be safely transmitted to Stripe. Whether you are using your credit card, new or existing account, you can be assured your payment is secure. We do not store any credit card details nor do we share your personal information with any third party.
How do I contact your company if my question isn’t answered here?
You can contact us through the Contact Us page or through the other communication methods that you will find at the end of the page.
How do I make changes to an order I’ve already placed?
You have the chance to return any item except Sale items within 30 days after the delivery date at your own expense if all of the below applies:
• The product is new and unused
• The product is being returned in the original packing
• All labels and hangtags are still attached to this productShipping cost and Return postage is at the buyer's own cost and risk. All items to be returned via tracked mail to ensure returns arrives safely. No refunds will be given for any items that go missing in the post.
Qinetiko's Return Address: I/C 5A Egnatias Motorway ,Koutselio
45500 - Ioannina, Greece .Tel.+306949606060
Person in charge of receipts : Papadopoulos A. Panagiotis
How can I contact customer support?
You can contact us through the Contact Us page or by emailing the addressinfo@qinetiko.com
Do you have a physical store location where I can try on items?
Yes, our physical store is located in Ioannina.
Can I get assistance with selecting the right product for my needs?
Of course you can, by contacting the customer support team.
What size should I order?
Under each product there is “SIZE CHARTS”, where you can be helped to choose the size.
How do your sizes run compared to other brands?
Our measurements are body measurements in CM. They are not measurements of the garments.
Do you have a size guide available?
Yes, we have SIZE CHARTS with which one can find the right size. It is available under each product.
How is the product made? Where do the materials come from?
Our products live up to our commitment to sustainability. All of our clothes are designed in Greece and produced in Turkey, with high-quality Italian fabrics made from ECONYL®, a regenerated nylon that's as soft and comfortable as it is durable and UV-resistant.
What materials are your activewear made from?
Our clothes are sustainable techno-fabric, made of a ECONYL® regenerated Nylon and the composition: 78% Recycled PA 22% EA
Are your fabrics breathable and moisture-wicking?
Yes, our fabrics are breathable and moisture-wicking. Also are from recycled yarn, push up, ultra chlorine resistant, soft, resistance sun cream and oil, muscle control, has UV protection, two-way stretch and pilling resistant.
What other benefits do they offer?
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How do I care for my activewear to maintain quality?
You should be Gentle! It's perfectly fine to wash yoga pants (remember, inside out) in the washer. But, choose the gentle cycle and a lower final spin setting. No need to expose the fabric to excessive abrasion or stretching from high-speed wringing. We recommend washing at 30°C. Functional materials should not be washed with fabric softener, it impairs the elasticity and the ability to transport moisture. Too high temperature, centrifugation or tumble can ruin details on the garment.
Are your products suitable for high-intensity workouts?
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Do your leggings have a compression fit?
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Are your sports bras supportive for various activities?
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Do you offer different lengths for leggings (full-length, 7/8, capri)?
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Are your products available in various colors and patterns?
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What are the shipping options?
STANDARD SHIPPING WORDWIDE
All orders are shipped from our distribution centre in Ioannina,Greece. Shipping takes 5-16 business days,
this applies from the day and time your order is placed.
EXPRESS SHIPPING WORDWIDE
All orders are shipped from our distribution centre in Ioannina,Greece. Shipping takes 3-6 business days,
this applies from the day and time your order is placed.
How long does shipping take?
In 1-3 Business days you will receive your order. We make every effort to fulfill orders as quickly as possible.
Do you offer international shipping?
Yes, we offer international shipping.
Can I track my order?
Yes, you can track your order. When you buy a product you will receive a tracking number for your order.
What are the international taxes, duties, etc., that I have to pay?
For international orders, you, the customers, are responsible for all taxes and duties (including VAT) imposed by your country of residence.
When will I receive my order?
Order processing takes place during normal business hours, Monday through Friday. (9 am - 5 pm EST)
Orders received after 4 PM will be begin being processed the following business day.
What do I do if I never received my order?
If a package can't be delivered due to an error entering your shipping address, we are not responsible for any additional fees that may incur in order to reroute or reship the package.
What do I do if I receive a defective order?
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What is your return policy?
You have the chance to return any item except Sale items within 30 days after the delivery date at your own expense.
Can I exchange an item for a different size or color?
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How do I initiate a return or exchange?
You have the chance to return any item except Sale items within 30 days after the delivery date at your own expense if all of the below applies:
• The product is new and unused
• The product is being returned in the original packing
• All labels and hangtags are still attached to this product
Shipping cost and Return postage is at the buyer's own cost and risk. All items to be returned via tracked mail to ensure returns arrives safely. No refunds will be given for any items that go missing in the post.
Are your products environmentally friendly?
All Qinetiko products are Recycled or Repurposed. At Qinetiko, we believe that every purchase should be a contribution to society and the planet. That's why we only produce ethical and sustainable garments that are tested to the highest quality standards. We recognize that even the most durable activewear won't last forever, which is why we've partnered with Fabric Republic to ensure that all Qinetiko products are recycled or repurposed accordingly. By choosing Qinetiko, you can feel confident that your purchase is not only an investment in long-lasting quality, but also a commitment to sustainability.cycled or repurposed accordingly, and never become waste.
How do you ensure ethical manufacturing practices?
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Do you have any certifications or partnerships related to sustainability?
At Qinetiko, sustainability is woven into the very fabric of our brand. It's not just a trend or a marketing tactic—it's a deeply held belief that guides everything we do. In our quest for sustainability, we leave no stone unturned. We're proud to embrace a zero waste philosophy, where every step of our production process is carefully planned to minimize waste and reduce our environmental footprint.
One of our proudest partnerships is with ECONYL, a revolutionary company that shares our vision for a circular economy. Through this partnership, we're able to use their innovative regenerated nylon fabric in our products, giving new life to discarded materials and helping to clean up our planet in the process.
But our commitment to sustainability doesn't stop there. We've also teamed up with Fabric Republic to launch a cloth recycling program. We encourage our customers to return their old Qinetiko garments to us, so we can give them new life instead of letting them end up in landfills.
And when it comes to choosing our partners, we're incredibly selective. We only work with companies that share our dedication to sustainability, ensuring that every aspect of our supply chain is as eco-friendly as possible.